Flamingo Shipping Policy

At Flamingo, we strive to make your shopping experience as smooth as possible. By placing an order on our website (https://flamingocosmetic.com), you agree to the following terms and conditions regarding our shipping policy.

 

 

1. General Information

  • Stock Availability: We work hard to keep our stock updated, but in rare cases, there may be discrepancies in stock levels. If we cannot fulfill your order in full, we will send you the available products and contact you to decide whether you'd like to wait for the out-of-stock item or receive a refund.

 

 

2. Shipping Costs

  • Shipping fees are calculated at checkout based on the weight, dimensions, and destination of the products in your order.

  • Payment for shipping will be collected with your order. The amount shown during checkout is the final cost for shipping.

 

 

3. Returns

3.1 Return Due to Change of Mind

  • We accept returns for change of mind within 14 days of receiving your order, provided the product is in its original, unused, and resellable condition.

  • Return Shipping: The cost of return shipping will be covered by the customer, and the customer must arrange the return shipping.

  • Refund Process: Once your return is received and inspected, we will process a store credit for your next purchase. The refund will not include any shipping costs previously paid.

3.2 Warranty Returns

  • We honor valid warranty claims if submitted within 90 days of receiving the product.

  • The customer is required to pay for return shipping, but we will reimburse the cost if the warranty claim is approved.

  • Upon receiving the returned item, your warranty claim will be processed within 7 days.

  • Warranty Options: After the claim is accepted, you will have the option of:

    1. A refund to your original payment method.

    2. A store credit.

    3. A replacement product (if available in stock).

 

 

4. Delivery Terms

4.1 Domestic Shipping Time

  • Domestic orders usually take 2-7 days to be delivered.

4.2 International Shipping Time

  • International orders typically take 4-22 days depending on the chosen courier.

4.3 Dispatch Time

  • Orders are generally dispatched within 2 business days after payment is received.

  • Our warehouse operates Monday to Friday, excluding national holidays.

4.4 Address Changes

  • If you need to change your delivery address, you can do so before the order has been dispatched.

4.5 Shipping to P.O. Boxes

  • We ship to P.O. Boxes using postal services only and cannot offer courier services to these locations.

4.6 Shipping to Military Addresses

  • We can ship to military addresses using postal services, but cannot provide this service via couriers.

4.7 Out of Stock Items

  • If an item is out of stock, we will cancel and refund the out-of-stock items and ship the rest of your order.

4.8 Delivery Delays

  • If delivery exceeds the estimated time, please contact us for an investigation.

 

 

5. Tracking Notifications

  • Once your order is dispatched, you will receive a tracking link to track your shipment through the shipping provider's website.

 

 

6. Damaged Parcels in Transit

  • If your parcel arrives damaged, please reject the parcel from the courier if possible, or contact our customer service if it’s already delivered.

 

 

7. Duties & Taxes

7.1 Sales Tax

  • Sales tax is already included in the price of the products displayed on our website.

7.2 Import Duties & Taxes

  • For international orders, import duties and taxes are pre-paid, and you will not need to pay additional fees upon delivery.

 

 

8. Cancellations

  • If you wish to cancel your order, please do so before the order has been dispatched. If the order has already been shipped, please refer to our return policy.

 

 

9. Insurance

9.1 Damaged Parcels in Transit

  • If your parcel is damaged in transit, we will refund or replace the items once the courier completes their investigation.

9.2 Lost Parcels in Transit

  • If your parcel is lost in transit, we will refund or replace the items once the courier conducts their investigation and confirms the parcel is lost.

 

 

10. Customer Service